Peter Richmond

Co-Founder, CCO & COO Cubed

-Co-Founder, Chief Customer Officer & Chief Operating Officer at Cubed.

-Customer Success Leader - Delivering Customer and Business Success at scale (VP at Mambo, Finastra)

-Proactively Delivering Value in order to Keep and Grow Revenue - through Design, Development and Delivery of a joined-up Customer Success Operating Model.

-Operationalising Land, Adopt, Expand and Renew.

Expertise:

Building and transforming businesses by understanding how they contribute to their customers' success, understanding what drives value and setting up the Business - Organisation, Product, People and Technology - to make it happen, on purpose at each key point of the lifecycle.

Based on a deep understanding of Customer experience, Employee experience, Lifetime value and the SaaS Business Model - Ultimately so the right customers stay longer, buy more and advocate on behalf of the business.

Provide leadership and vision, balanced with the capability to set in place robust and pragmatic operational plans to align strategy, people and customers at scale / whilst scaling across EMEA, APAC, LATAM and North America.