Oliwia Berdak

According to Forrester’s predictions, in 2025, a double whammy of continued decline in customer experience quality and worsening profitability will hit banks. As a result, banking executives must double down on product and service innovation, especially if they want to compete on conversational banking and “save now, pay later” offerings. Unfortunately, the widespread adoption of real-time processing will fail to catalyze innovation due to challenges with legacy infrastructures and regulatory compliance. In this presentation, Oliwia will discuss Forrester’s 2025 Banking predictions and detail how banks can pave the way for a more innovative and customer-centric banking experience in 2025.