Anette Brolos

Director and Co Founder Finthropology

Anette is an experienced network leader working with strategic innovation and partnerships, and an experienced speaker and facilitator. She holds an industrial PhD in collaborative innovation and has a background in economics. Anette has extensive work experience in finance including consultant work on the implementation of PSD2 and six years as CEO of Copenhagen FinTech Innovation and Research.

Website www.finthropology.com 

Day 1 - Wednesday 4th December

10:40 AM Scaling up one of the UK’s largest FinTechs

12:30 PM Customer Centricity - understanding the customer context

Customer centricity is often considered as data driven. However understanding customer context is key to design relevant solutions. Anette will share examples from hers and Erin B. Taylors recent book Customer-Centric Innovation in Finance: Leveraging Human Insights to Drive Product Innovation in the Digital Age to start a discussion with participants on how to do humancentric customer research.

Day 2 - Thursday 5th December

9:50 AM Chair's Opening Remarks

11:10 AM ISO 20022 – what are the new developments?

Has the roll out been a success?
How have banks adapted their real time payments strategies?
Is it allowing more complex data and transactions to be achieved more easily?
What comes after ISO 20022?
Has it increased fragmentation in the payments landscape or brough the international ecosystem together?

3:30 PM Using technology and innovation to create a personalised customer experience

• Truly understanding the consumer – who are they, how is this changing and how can we cater to them?

• Exploring generational difference – creating a banking experience for younger consumers

• Building a sustainable relationship with the customer – what does this look like?

Check out the incredible speaker line-up to see who will be joining Anette.

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